Refund/Cancellation Policy
Refund/Cancellation Policy
Refunds:
We can only refund your payment if the product is damaged on arrival and approved by PANTONE PLAY FASHIONS
For Credit Card, Debit Card, or Net Banking transactions, the refund will be processed back to the original payment method.
Refund amounts will be credited within 2-5 working days.
Cancellation and Exchange Policy:
- Cancellations will not be done for prepaid orders.
- Once the product has been packed, cancellations will not be accepted. However, you can exchange the product for size or damaged issues as per our exchange policy .
How long does the refund procedure take?
The refund procedure will be initiated within 24 hours once we receive your product. Once initiated, the amount will be transferred in your bank account within 5-7 working days.
Where should I return my product?
We will arrange a pickup from our courier services & before arranging the pickup for return we will update you via email about the pickup time & then the product shall be returned. You can also send the product to us at the given address provided below.
3/82, Jallipatti PO, Sulur Thalukka, Coimbatore - 641671,
Contact number : +91-9148925030
Thank you for your continued support and love.
Team – PANTONE PLAY FASHIONS
Shipping Rates and Delivery Times
Domestic Shipping
Standard Shipping
From $10 - Estimated delivery within 4 business days
Expedited Shipping
From $20 - Estimated delivery within 2 business days
Free Shipping
Available on orders over $99
International Shipping
We offer international shipping to select countries. Rates and delivery times vary by location. Estimated delivery time is 10 business days.
Please note that international customers may be subject to additional customs fees or taxes
based on their country’s regulations. These charges are the responsibility of the customer and
are not included in our shipping rates.
Order Processing
- Orders are processed within 1 business day after payment confirmation, excluding weekends and holidays. Once your order is shipped, you will receive a confirmation email with tracking information.
- For expedited or express shipping options, we prioritize your order to ensure the fastest delivery possible.
Tracking Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment in real-time. Please allow up to 4 hours for the tracking information to update after receiving the confirmation email.
Returns & Refunds
- Contact our Customer Support team at you@domain.com with your order number and reason for return.
- We will provide you with a return authorization and instructions on where to ship the product.
- Once we receive your return and verify its condition, we will process your refund.
Your satisfaction is our priority, and we understand that sometimes things don’t go as expected. Our returns policy is designed to be hassle-free, ensuring you have peace of mind when shopping with us.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3 business days, and the credit will automatically be applied to your original method of payment.
Cancellations
Orders can be canceled within 2 hours of placement. If your order has already been shipped, you will need to follow the return process outlined above.
