Exchange / Return Policy
Exchange / Return Policy
We’d be happy to exchange the product for you if it doesn’t fit or is damaged, provided the request is made within 7 days of receiving the parcel. Please note:
Size Issue or Damaged Products Only:
We accept exchanges only for products with size issues or if a damaged piece is received.
Return Process:
Customers are responsible for shipping the product back to us.
Reverse pickups will not be arranged by us.
Please courier the product to our store address at your expense.
Damaged Products:
An unboxing video is mandatory to claim an exchange for damaged products.
Once the product is received and verified, a new product will be shipped within 5-7 working days, or a store credit will be generated.
Shipping Charges:
For exchanges, customers will bear the shipping charges for the exchanged product.
For assistance, please WhatsApp us at +91 9148925030 from MON-SAT, 10 AM–7 PM ONLY.
Thank you for your support and love.
Team – Pantone Play Fashions
Shipping Rates and Delivery Times
Domestic Shipping
Standard Shipping
From $10 - Estimated delivery within 4 business days
Expedited Shipping
From $20 - Estimated delivery within 2 business days
Free Shipping
Available on orders over $99
International Shipping
We offer international shipping to select countries. Rates and delivery times vary by location. Estimated delivery time is 10 business days.
Please note that international customers may be subject to additional customs fees or taxes
based on their country’s regulations. These charges are the responsibility of the customer and
are not included in our shipping rates.
Order Processing
- Orders are processed within 1 business day after payment confirmation, excluding weekends and holidays. Once your order is shipped, you will receive a confirmation email with tracking information.
- For expedited or express shipping options, we prioritize your order to ensure the fastest delivery possible.
Tracking Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment in real-time. Please allow up to 4 hours for the tracking information to update after receiving the confirmation email.
Returns & Refunds
- Contact our Customer Support team at you@domain.com with your order number and reason for return.
- We will provide you with a return authorization and instructions on where to ship the product.
- Once we receive your return and verify its condition, we will process your refund.
Your satisfaction is our priority, and we understand that sometimes things don’t go as expected. Our returns policy is designed to be hassle-free, ensuring you have peace of mind when shopping with us.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3 business days, and the credit will automatically be applied to your original method of payment.
Cancellations
Orders can be canceled within 2 hours of placement. If your order has already been shipped, you will need to follow the return process outlined above.
